PRIVACY​ POLICY

YOUR PRIVACY IS VERY IMPORTANT TO ME

This privacy policy sets out how The Brand New Studio LTD uses and protects any information that you give us when you use this website www.thebrandnewstudio.com and throughout the creative process if you choose to work with us.

The Brand New Studio LTD are committed to ensuring that your privacy is protected at all times.

WHAT DATA DO WE HOLD & HOW IS THIS PROTECTED?

The Brand New Studio LTD use email correspondence, telephone / zoom conversations, our website via the contact form, and our social media contact options to collect data.

The personal data that I hold includes your name, telephone number and email address, your delivery address if required and if you are a graphics client this may also include details about your business and premises.

I use these details to either respond to your enquiry, give you a quote or complete your graphics project. I also require your name and email for financial records should you use my services, for invoicing.

My clients, or those who enquire with me to provide services to them, give me their personal data with knowledgable consent and I hold it on the basis of contract/legitimate interest so that I can fulfil your order.

This data is stored on my desktops and laptop, email system and sometimes paper files if brand stationery is printed by my third parties and delivered to me for checking and finishing. The data stored on desktops and email systems is protected by password and virus detection software. Any printed paper trails are kept in a locked & secure private studio only accessible by myself and my household. Any digital data is only accessible by myself  who is required to use it for purposes of fulfilling your contract.

If you use my website I will also collect your IP address (this is your computers identification code) through the use of cookies. Essential cookies are necessary in order for my website and store to operate efficiently.

Cookies may be used to improve the convenience and customer satisfaction or to give me information about how my site is being used so that I can make adjustments to enhance the customer’s experience. You will be able to activate or deny these cookies and set your own preferences.

SOCIAL MEDIA

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. 

Links to my own social media platforms from my website are used at your own choice and you should therefore refer to each individual social media platform for their own terms and conditions and privacy policies. 

LINKS TO OTHER SITES

The Brand New Studio LTD have links to various third party websites throughout our website and social media. Once you have used these links to leave my site, you should note that I do not have any control over your data or details you input on these external sites. I only link to pages I am proud and confident are secure and created by legitimate professional businesses and individuals but cannot be responsible for any updates they make. With this in mind please use links with caution and if you find any to be less than secure to the highest standards please let me know so I can remove it from my site. 

WANT TO KNOW WHAT DATA WE HAVE?

Feel free to email freya@thebrandnewstudio.com to request what data we have held, or to request we remove any data. We will respond to your request as quickly as possible.

HOW I USE YOUR DATA & IF I SHARE IT

Your data is used to correspond about, create and deliver your graphics project from initial enquiry to delivery of any printed or digitally produced elements. Depending on the type of product that you order (including the method (if any) of print) and the delivery option, the data that is relevant to create your product/order may need to be shared with our printing and product delivery partners in order to complete your order. I have taken all reasonable steps to ensure that our print partners, and the electronic/digital systems we use, also have up to date privacy policies that adhere to GDPR. I will not share your details with any third parties unless, in the rare event, we were required to do so for legal or vital requirements.

I may use your completed project to showcase online on my website and on social media platforms. When used online I endeavour to ensure this does not show any personal details and you may ask for this to be not be used or removed at any time. 

HOW LONG DO WE HOLD YOUR DATA FOR?

I will only retain your personal data for as long as is necessary to fulfil the purposes it was collected for as well as for the purposes of satisfying any legal, accounting, or reporting requirements. I may also retain your data if you have subscribed to my newsletters, mail-chimps or blog notifications. I also love to send my clients annual Christmas cards or other such gifts which require the retention of your data. If you would rather I removed you from my list either opt out via our emails or feel free to email freya@thebrandnewstudio.com at any time. 

To adhere to accounting and tax requirements, The Brand New Studio LTD must keep basic information about our clients for six years after they stop being customers.

PAYMENTS

I do not hold any credit, debit card or account payment details at any time, nor do I share these with any third parties. 
I take the initial deposit, based on your bespoke proposal and this is based on a no refund policy. For further details please see our Terms and Conditions.

UPDATED

This policy is reviewed regularly and was last updated in October 2020.

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Registered Company 08531755